At Solace Group of Companies, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://solacegroupofcompanies.com, or interact with our products and services.

By using our website, you agree to the practices described in this Privacy Policy.

1. About Solace Group of Companies

Solace Group of Companies is engaged in the manufacturing, supply, distribution, wholesale, private labeling, and business consultancy of hygiene and healthcare products, including:

Sanitary Napkins
Baby Diapers
Adult Diapers
Adult Pants
Under Pads
Healthcare & Hygiene Products
OEM Manufacturing
Private Label Solutions
Franchise & Distribution Opportunities

We are committed to maintaining the confidentiality and security of your personal information.

2. Information We Collect

We may collect the following categories of information:

Personal Information

When you contact us, request a quotation, register as a distributor, or submit an enquiry, we may collect:

Full Name
Company Name
Mobile Number
Email Address
Business Address
City and State
PIN Code
GST Number (if applicable)
Business Type
Payment Information (where applicable)
Technical Information

When you browse our website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Referral Source
Pages Visited
Time Spent on Website
Clickstream Data
Marketing Information

If you subscribe to our newsletter or promotional communications, we may collect:

Email Preferences
Product Interests
Marketing Responses
Customer Feedback

3. How We Use Your Information

We use your information to:

Respond to enquiries and customer support requests
Process orders and quotations
Deliver products and services
Verify distributor or franchise applications
Improve our website and user experience
Send order updates and service notifications
Share promotional offers and product launches (where permitted)
Conduct internal analytics and business reporting
Prevent fraud and maintain website security
Comply with legal obligations

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website performance
Remember user preferences
Analyze visitor behavior
Enhance browsing experience
Measure website traffic
Support marketing campaigns

You can manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only with:

Logistics and courier partners
Payment service providers
IT and website maintenance providers
Marketing and communication service providers
Government authorities when required by law
Professional advisors, auditors, or legal consultants

All third-party service providers are expected to maintain appropriate confidentiality and security standards.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

Provide our services
Fulfill contractual obligations
Comply with legal and regulatory requirements
Resolve disputes
Maintain business records

Once information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

8. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their respective privacy policies before providing any personal information.

9. Your Rights

Subject to applicable laws, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent for marketing communications
Object to certain data processing activities
Request information about how your data is processed

To exercise these rights, please contact us using the details provided below.

10. Children’s Privacy

Our website and services are intended for business and general consumer use and are not directed toward children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

11. International Data Transfers

If you access our website from outside India, your information may be transferred to and processed in India or other jurisdictions where our service providers operate.

By using our website, you consent to such transfers in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.

Any revised version will be published on this page with an updated Effective Date. Continued use of our website after such changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us:

Solace Group of Companies

📍 95/D-2, Basundhara, Canal South Road, Chingrighata, Kolkata – 700105, West Bengal, India

📞 +91 8334005604

📧 sgoc.customercare@gmail.com

🌐 Website: https://solacegroupofcompanies.com

14. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal.