Welcome to Solace Group of Companies. By accessing or using our website (https://solacegroupofcompanies.com), you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website and services.

1. About Us

Solace Group of Companies is a leading manufacturer, supplier, distributor, and business support organization specializing in hygiene and healthcare products including:

Sanitary Napkins
Baby Diapers
Adult Diapers
Adult Pants
Under Pads
Healthcare & Hygiene Products
OEM & Private Label Manufacturing
Business Consultancy & Franchise Support

Our registered office is located in Kolkata, West Bengal, India.

2. Acceptance of Terms

By accessing this website, you acknowledge that you have read, understood, and accepted these Terms & Conditions.

These terms apply to:

Website visitors
Customers
Dealers
Distributors
Franchise Partners
Vendors
Business Associates

3. Website Use

You agree to use this website only for lawful purposes.

You shall not:

Attempt unauthorized access to our servers.
Upload viruses or malicious software.
Copy website content without permission.
Misrepresent your identity.
Interfere with website operations.

Any misuse may result in legal action.

4. Product Information

We strive to provide accurate product descriptions, specifications, pricing, and images.

However:

Product images are for reference only.
Packaging may differ slightly.
Specifications may change without prior notice.
Product availability depends on stock.

We reserve the right to modify product details at any time.

5. Orders

Submission of an enquiry or purchase request does not guarantee acceptance.

We reserve the right to:

Reject any order
Cancel suspicious transactions
Limit order quantities
Request additional verification

6. Pricing

All prices are subject to change without prior notice.

Applicable taxes, shipping charges, and handling fees may be added during billing.

Any pricing errors may be corrected before order confirmation.

7. Payment Terms

Payments may be accepted through:

Bank Transfer
UPI
NEFT/RTGS
Online Payment Gateway
Other approved payment methods

Orders are processed only after successful payment verification unless otherwise agreed.

8. Shipping & Delivery

Delivery timelines are estimates only.

Actual delivery may vary due to:

Courier delays
Weather conditions
Government restrictions
Transport issues
Force Majeure events

We are not responsible for delays beyond our control.

9. Returns & Refunds

Returns or refunds may be accepted only under approved circumstances including:

Manufacturing defects
Wrong product delivered
Damaged goods received

Claims must be reported within 48 hours of delivery along with supporting photographs and invoice details.

Customized or private-label products are generally non-refundable unless manufacturing defects are verified.

10. Intellectual Property

All website content including:

Logos
Brand names
Product images
Graphics
Text
Videos
Documents
Designs

are the exclusive property of Solace Group of Companies unless otherwise stated.

Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

11. Franchise & Business Opportunities

Information regarding distributorship, dealership, OEM manufacturing, consultancy, or franchise opportunities is provided for informational purposes only.

Approval depends upon:

Eligibility
Documentation
Business verification
Company policies

Submission of an enquiry does not guarantee approval.

12. User Content

If you submit:

Reviews
Testimonials
Comments
Suggestions
Feedback

you grant Solace Group of Companies the right to use, publish, modify, or display such content for business and promotional purposes.

13. Third-Party Links

Our website may contain links to external websites.

We do not control or endorse the content, privacy practices, or services offered by third-party websites.

Users access third-party websites at their own risk.

14. Disclaimer

The information available on this website is provided for general informational purposes only.

While we strive to keep information accurate and updated, we make no warranties regarding:

Completeness
Accuracy
Reliability
Availability
Suitability

Product usage should always follow manufacturer instructions.

15. Limitation of Liability

To the fullest extent permitted by law, Solace Group of Companies shall not be liable for:

Direct losses
Indirect losses
Business interruption
Loss of profits
Data loss
Consequential damages

arising from the use of this website or our products.

16. Privacy

Your use of this website is also governed by our Privacy Policy.

By using this website, you consent to the collection and processing of information as described in our Privacy Policy.

17. Force Majeure

We shall not be liable for any delay or failure resulting from circumstances beyond our reasonable control, including:

Natural disasters
Pandemic
Government restrictions
War
Power failures
Transportation disruptions
Internet outages

18. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time.

Updated versions will be published on this page with the revised effective date.

Continued use of the website constitutes acceptance of the updated terms.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts located in Kolkata, West Bengal.

20. Contact Information

Solace Group of Companies

📍 95/D-2, Basundhara, Canal South Road, Chingrighata, Kolkata – 700105, West Bengal, India

📞 +91 8334005604

📧 sgoc.customercare@gmail.com

Website: https://solacegroupofcompanies.com